Privacy Policy

1. What We Collect

When you use Photocard AI, we collect:

• Photos you upload: Original photos and face-analysis data are stored privately in Cloudflare R2. Anonymous originals expire after 24 hours, unclaimed anonymous results after 7 days, and claimed account assets remain until you delete them.
• Account information: We use Clerk authentication to manage your account. This includes your email address and basic profile information.
• Payment information: Stripe handles checkout, tax, and billing details. We store provider identifiers and entitlement events, not complete card details.
• Usage data: We track generation jobs, pull reservations, quality checks, downloads, and sharing choices to provide and secure the service.

2. How We Use Your Data

We use your data solely to:

• Generate photocard-style images using AI
• Process payments and manage your credits
• Provide customer support
• Improve our service quality

We do NOT: Share your photos with third parties, use your photos for training AI models, or store your original photos long-term.

3. Data Storage & Security

Your data is stored using:

• Cloudflare R2: Private original photos, face-protected masters, and derived assets.
• Neon Postgres: Accounts, generation jobs, templates, pull ledger, entitlements, and retention records.
• Clerk: Authentication and account management.

We use industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

4. Third-Party Services

We use the following third-party services:

• BytePlus ModelArk / Seedream: AI image generation receives the complete source photo, including the face, plus template and protected-region instructions.
• Stripe: Checkout, subscription management, tax, and payment processing.
• Cloudflare and Neon: Private object storage and business-data storage.
• Clerk: User authentication

5. Your Rights

You have the right to:

• Access your personal data
• Delete your account and associated data
• Request a copy of your data
• Opt out of non-essential data collection

To exercise these rights, contact us at hello@photocard.ai.

6. Children's Privacy

Our service is intended for users aged 18 and above. We do not knowingly collect data from children under 18.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at hello@photocard.ai.